Data controller
Xodralinfrozenon, Rolfsgade 101, 6700 Esbjerg, Denmark. For questions about this policy, contact us at the address above or via the contact details published on the website.
Purpose of processing
We process personal data to provide our services, process orders, respond to enquiries, send necessary communications, and comply with legal obligations. We do not use your data for purposes incompatible with those described here without your consent.
Legal basis (GDPR)
Processing is based on: performance of a contract (orders and customer service), your consent (e.g. marketing where applicable), and our legitimate interests (e.g. security, fraud prevention) where they do not override your rights.
Types of data we collect
We may collect: name, email address, phone number, delivery address, order details, and correspondence. We also collect technical data (IP address, browser type) where necessary for security and site operation. See our Cookie Policy for cookie-related data.
Retention
We retain data only as long as necessary for the purposes above or as required by law (e.g. accounting). After that, data is deleted or anonymised.
Your rights
Under the GDPR you have the right to access, rectify, erase, restrict processing, data portability, and to object. You also have the right to withdraw consent and to lodge a complaint with a supervisory authority (e.g. Datatilsynet in Denmark). To exercise your rights, contact us using the details on this site.
Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. Data is transmitted over HTTPS where possible.
Geographic scope and place of business
Our place of business is Rolfsgade 101, 6700 Esbjerg, Denmark. We operate primarily within the European Union. If you are located in the EU or EEA, the General Data Protection Regulation (GDPR) applies to our processing of your personal data, together with applicable Danish and local law where you live. If you access the site from outside the EU/EEA, your information may still be processed in Denmark; where we rely on third parties outside the EU/EEA, we use appropriate safeguards (such as standard contractual clauses) where required by law.
Consumer rights (including withdrawal and complaint channels) may vary by country; mandatory protections in your country of residence are not limited by this policy.
Advertising, Google Ads and similar platforms
We may use online advertising services (including Google Ads) to reach people who may be interested in our website. Those services have their own policies on what may be advertised and how data is used. We aim to run campaigns only in line with those policies and with applicable law.
For food supplements and related topics, platform rules typically restrict medical claims, guarantees, and targeting related to sensitive health conditions. We do not use your personal data to imply medical outcomes or to make unsubstantiated health claims. Our site content is limited to factual product information, labelling, ordering and legal pages.
When ads are shown or measured, the advertising provider may process technical or usage data (for example for conversion measurement or fraud prevention). That processing is governed by the provider's privacy policy (e.g. Google's Privacy & Terms). Where EU law requires consent for non-essential cookies or similar technologies, we ask for your choice via our cookie banner and Cookie Policy.
Changes
We may update this policy. The "Last updated" date at the top will be revised. We encourage you to review this page periodically.